Privacy Policy

FAMCY INTEGRATED SOLUTIONS LTD and its affiliates and subsidiaries (collectively, “FAMCY”, “we”, “us” or “our”) respects your concerns about privacy and values the relationship we have with you. This Privacy Policy (“Policy”) describes the types of personal information (“information”) we collect online about our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

PLEASE REVIEW THIS POLICY CAREFULLY. When you submit information to or through the Website (as defined below), you agree to the collection and processing of your information as described in this Policy. By using the Website, you accept the terms of this Policy and our Terms of Use, and agree to our collection, use, disclosure and retention of your information as described in this Policy.

In relation your information collected for the purpose of purchasing our, the controller is FAMCY INTEGRATED SOLUTIONS LTD. Your personal data will be also processed by the employees of FAMCY who belong to the areas in charge for achieving the purposes of processing. Such employees have been authorised by the Data Controller and have received adequate instruction in order to process personal data pursuant to article 29 GDPR.

In order to exercise any of your rights described herein, you can contact us at cr@feron.eu.

 

SOURCES OF PERSONAL DATA

Website feron.eu, or other mobile devices, surveys and market researches carried out through automated means.

 

PURPOSE OF THE PROCESSING	LEGAL BASE FOR THE PROCESSING	DATA RETENTION
A) Contract: •    Performance of a sale contract between the Company and the data subject (non-registered user – website); •    Performance of a contract. As a consequence of the abovementioned contract: enjoy the services provided by the company, via the website feron.eu (“Website”). For instance: after sale services; competitions; registration to the Website; request of information through the contact section on the website or through instant messaging; make reviews on the products tested through your online account or through the dedicated sections; any other service provided by the Company.	Performance of a contract to which the data subject is party (or in order to take steps at the request of the data subject prior to entering into a contract, e.g. when requesting information through the contact section of the website feron.eu) Art. 6, par. 1, letter b) GDPR.	For the duration of the contract and, after validity, for an ordinary period of 10 years.
Fulfilment of administrative/accounting obligations established by the applicable national law.	Fulfilment of a legal obligation Art. 6, par. 1, letter c) GDPR.	For the duration of the contract and, after validity, for an ordinary period of 10 years.
B) Direct Marketing: dispatch, via automated contact means (email – instant messaging) of advertising material, newsletter, promotional and commercial communications concerning products and/or events of the Company, as well as market researches and statistical analysis.	Consent (optional and revocable at any time), given by subjects who are at least 18 years old. Art. 6, par. 1, letter a) GDPR.	24 months starting from the registration/creation of your account, or until consent withdrawal if this is antecedent.
C) Profiling: analysis of your preferences, purchasing habits, related behaviours and/or interests in order to send you customized commercial communications.	Consent (optional and revocable at any time), given by subjects who are at least 18 years old. Art. 6, par. 1, letter a GDPR.	In order to analyze your purchasing habits, if authorised, the Company will take into account the purchases you made in the last 12 months.
D) Communication/transfer of personal data to third parties Your ID data and your contact details will be communicated to the abovementioned third parties in order to carry out direct marketing activities (e.g. dispatch of communications via automated contact means like sms, emails, social networks and instant messaging) concerning their products.	Consent (optional and revocable at any time), given by subjects who are at least 18 years old. Art. 6, par. 1, letter a GDPR.	For the time that is strictly necessary to transfer your personal data to third parties or until consent withdrawal if this is antecedent.

Upon expiration of the abovementioned data retention periods, personal data will be destroyed, cancelled or anonymised according to the technical cancellation and backup procedures of the Company.

 

How We Collect Your Information

We may obtain information about you from various sources. We may collect information when you purchase goods from us, provide it to us on our website located at feron.eu (the “Website”), via our social media pages, if you contact us by telephone, e-mail or live chat.

When you visit our Website or our social media pages, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.

The kinds of personal information we may collect are set out below.

 

Information You Provide

You may choose to provide information to us in a number of ways, such as when you participate in an offer or promotion, when you make a purchase on our Website or via our social media pages. The types of information you may provide to us include:

• Contact information (such as name, postal address, email address, mobile or other phone number)
• Age and date of birth
• Gender
• Payment information (such as your delivery address and billing address)
• Purchase history
• Account information (e.g. user ID)
• Product preferences and feedback
• Location information
• Information in relation to product complaints (includes reaction to skin, your ethnic origin and allergies)
• Content you provide (such as photographs, videos, reviews, articles, survey responses and comments)
• Device information provided to us through the type of device you use when you visit our Website and social media pages which may also include your unique device identifier, IP address, type of device or mobile operating system
• Information provided to us through social media networks when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information made publicly available by you on the social media network)

Information We Collect by Automated Means

When you visit our Website, view or click on our online advertisements (including our advertisements on third party websites), or visit our social media pages, we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. For example, if you visit our Website, we may collect your IP address, your unique device identifier (or other device identifier) and/or geolocation data. As set forth in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.

We use VIVA WALLET for payment, GOOGLE for analytics, and other business services.  We don’ t collect identifying information about the devices that connect to its services.

How We Use the Information

We may use the information provided to:

• Send you promotional materials or other communications, in accordance with your communication preferences
• Provide products and services to you
• Process your payment and/or gift card transactions
• Create and manage your online account, including access to your online and in-store purchase history
• Assist with product selection
• Respond to your inquiries
• Tailor ads displayed to you on our Website and elsewhere to your interests and history with us
• Communicate with you about, and administer your participation in, special events, contests, sweepstakes, surveys and other offers
• Operate and communicate with you about our social networking applications
• Operate, evaluate and improve our business (including developing new products and services)
• Improve our current products and services; manage our communications; analyze our products; perform data analytics; and perform accounting, auditing and other internal functions
• Protect our systems and infrastructure from security risks
• Comply with applicable legal requirements, relevant industry standards and our policies
• As otherwise required, authorized or permitted by applicable laws.

If we use your information in ways not mentioned here, we will let you know in advance.

Technologies We Use

Cookies, Web Server Logs and Web Beacons

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our Website.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our Website and the IP address of the device you use to connect to the Internet.

To control which web servers collect this information, we may place tags on our webpages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.

Third Party Web Analytics Services

We may use third party web analytics services on our Website such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use our Website. The information collected through these means (including IP address) is anonymized before being shared with these service providers, who use the information to evaluate use of the Website. You may deactivate the ability of these analytics services to analyze your browsing activities on the Website. If you would like to opt-out from the use of your information by Google Analytics, you may use Google’s Analytics opt-out browser add-on designed for this purpose.

Targeted Advertising

We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our Website and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our Website and other websites. This process also helps us manage and track the effectiveness of our marketing efforts.

How We Use the Information Collected by Automated Means

We may use the information collected through automated means on our Website for market research, data analytics and system administration purposes, such as to determine whether you have visited us before or are new to the Website, to tailor ads displayed to you on our Website and elsewhere and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards. We also may use the information in other ways for which notice is provided at or before the time of collection.

Information We Share

Personal data could be processed by external subjects acting as Data Controller pursuant to articles 4 and 24 GDPR such as, for instance: public authorities or monitoring bodies, public or private bodies entitled to request personal data, consulting companies, professionals such as lawyers, tax consultants and insurance companies.

Personal data could also be processed by external subjects appointed by the Company as Data processor pursuant to article 28 GDPR. The latter have received from the Company the necessary instructions required for ensuring the proper processing of personal data. 
The Data Processor are included in the following categories: companies offering e-mail sending services, companies offering the maintenance and implementation of the website, companies offering market researches services; companies offering after sale services and assistance to the consumer, shipping and/or trucking companies, companies offering marketing services, companies within FAMCY in order to provide services and manage the purchases made in the Website.

So, we do not rent lists or sell or otherwise disclose information we collect about you, except as described here. We may share your information with:

• Our affiliated legal entities
• Third party service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders and provide web hosting, advertising and marketing services.

In addition, and notwithstanding any other provision herein, we may retain and disclose information about you (a) if we are required to do so by law or legal process; (b) to law enforcement authorities or other government officials; or (c) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer information we have about you in the event we sell or transfer all or a portion of our business or assets, including in connection with a merger, acquisition, reorganization, liquidation, change in control or other sale by or of us or any affiliated entity (in each case whether in whole or in part). Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with this Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.

 

TRANSFERS OF PERSONAL DATA TO THIRD COUNTRIES OR INTERNATIONAL ORGANISATIONS

Considering that the activities of the Company are performed at a global level, personal data could be transferred to countries inside or outside the European Union to subjects acting as Data Controller or Data Processor. It is understood that the transfers outside the European Union will be carried out according to the measures established by the relevant provisions. An adequate level of protection with reference to data subjects will be ensured.

 

Your Rights and Choices – Complaint with a supervisory authority

We offer you certain choices in connection with the information we collect from you, such as how we use the information and how we communicate with you. By contacting the company and the DPO at the address cr@feron.eu, you have the right to obtain the access to your personal data (article 15), request their rectification (article 16), their erasure in the case provided by the law (article 17) or restriction of their processing (article 18). 

Furthermore, pursuant to article 20 GDPR, with reference to the purposes of processing based on the contract or consent which are performed via automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format, as well as the right to transmit those data to another controller without hindrance from the Company if technically feasibile.

You have the right to withdraw the consent given at any time for marketing and/or profiling activities, as well as the right to object any time to the processing of your personal data for marketing and/or profiling activities by entering into your account on the Website (Section “Privacy Settings”), by writing an email at cr@feron.eu.

If you would like to make an access or correction request, you should submit your request using our contact below.

Finally, you have the right to lodge a complaint with the Supervisory Authority, that is to say the Greek Authority for the protection of personal data.

 

Children’s Privacy

Our Website is not directed to children under the age of eighteen and we do not knowingly collect information from children under the age of eighteen on our Website. If we become aware that we have inadvertently received information from a visitor under the age of eighteen on our Website, we will delete the information from our records.

Storage of Information / Data Transfers

FAMCY is based in Cyprus and operates an online business. As a result, your information may be transferred to, stored at or processed in other EU countries. However, regardless of where your information is transferred, we will protect it in accordance with this Policy and applicable law.

Information Security and Data Retention

We use physical, technical, organizational and administrative safeguards to help protect your information from unauthorized access or loss. For example, we use encryption to protect sensitive information (such as your name and address) during transmission. However, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us. We will retain your information for as long as the information is needed for the purposes listed herein and for any additional period that may be required or permitted by law.

User Submitted Content

Users may be able to submit reviews, content and other information and materials that users have created through our Website and through third party social media platforms. FAMCY MAY REMOVE OR MODERATE ANY USER CONTENT CREATED THROUGH OUR WEBSITE OR ANY THIRD PARTY SOCIAL MEDIA PLATFORMS AT ITS SOLE DISCRETION. ANY OPINIONS EXPRESSED IN ANY SUCH USER SUBMITTED CONTENT ARE SOLELY THOSE OF THE USERS THAT SUBMITTED THE CONTENT AND DO NOT NECESSARILY REFLECT THE OPINIONS, POLICY OR POSITION OF FAMCY. YOU ASSUME ALL RISKS ASSOCIATED WITH SUCH CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY THIRD PARTY’S RELIANCE ON ITS QUALITY, ACCURACY, OR RELIABILITY, OR ANY DISCLOSURE OF INFORMATION IN YOUR USER CONTENT THAT MAKES YOU OR OTHERS PERSONALLY IDENTIFIABLE. YOU HEREBY AGREE THAT FAMCY HAS NO RESPONSIBILITY OR LIABILITY WHATSOEVER FOR ANY SUCH ACTIVITIES. YOU ALSO AGREE AND UNDERSTAND THAT YOUR USER CONTENT IS NOT SPONSORED OR ENDORSED BY FAMCY, AND YOU WILL NOT IMPLY THAT YOUR USER CONTENT IS IN ANY WAY SPONSORED OR ENDORSED BY FAMCY.

Third Party Websites

Our Website may contain links to other third-party websites. These other websites may have their own privacy policies and terms and conditions that are not governed by this Policy. We are not responsible for the privacy practices or the content of any website(s) owned and operated by any such third parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit. Any links from this Website to other websites, or references to products, services or publications other than those of FAMCY, do not imply the endorsement or approval of such websites, products, services or publications by FAMCY.

FAMCY does not sell personal information. While we do not sell personal information, we do use third party cookies for targeted advertising purposes.

FAMCY does not knowingly sell personal information of minors under the age of 18.

 

Updates To Our Privacy Policy

The Data Controller reserves the right to amend/update the present information notice at any time. This Policy may be updated periodically and without prior notice to you to reflect changes in our information practices. Any changes to this Policy will be posted to this page so you are always aware of the information we collect and how we use it. Accordingly, please refer back to this page frequently as the Policy may change.

Notice in relation to the processing of the personal data of online customers COOKIE policy pursuant to regulation (eu) 2016/679 (“GDPR”) https://feron.eu/cookies-policy/

 

 Information notice regarding the processing of users’ personal data in accordance with eu regulation 2016/679 (“GDPR”) https://feron.eu/data-controller/

 

How to Contact Us

To contact us in relation to information you have provided to us, to send us general enquiries, to contact us in relation to this Policy and how FAMCY processes your personal information, or if you have any questions on any privacy issues concerning FAMCY, you may contact us via our Website or mail at cr@feron.eu.

You may also contact us using the details above if you believe we have not complied with this Policy or have breached our privacy obligations under applicable law. Please provide as much detail as possible, so that we can fully investigate your complaint. We will treat all complaints seriously and will endeavor to respond to you as soon as possible.

If we need, or are required, to contact you concerning any event that involves your information we may do so by email.